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Feedback: What Do You Do With That Gift?

2014. 12. 07.
Anna Jankovich
Anna Jankovich
Coaching Transitions
0 comment(s)


How do you react to feedback?   Do you accept it, flee it or fight it?

This is the time of the year where evaluations and bonuses take place in companies, report cards from schools come home and many couples, families and friends reconnect by sharing thoughts and feedback with each other.

Years ago, on the receiving end of feedback, I remember feeling anxious, insecure, developing sweaty hands, heart beat racing.  On the outside, I tried to come across confident, had answers ready to questions I did not know and wanted to appear in control.

Few years later on the giving end, time was my challenge, my attitude was more top to bottom, I gave little space to the other and did not acknowledge enough. Then, I felt I had managed a good evaluation.

We all grow with years and experience but now, as a Life Coach, I have tools I wish I had had back then, as I received and gave feedback.

Just like in Life Coaching, the aim of feedbacks is to achieve goals, to look forward and to get what you want.  You are open for change and improvement.  It is not about personality but about behaviour. It is not about looking back, re-assessing and giving both sides negative energy.  Feedback is constructive, not destructive, it’s not an attack, it’s a gift.

Perspectives play quite a role in feedback. How you see something or someone is not necessarily how the other person sees it.  When we are in a perspective on an issue, we have an opinion, an assumption and expectations. A perspective is a powerful filter that allows us to see things a certain way.  If something is not part of that perspective, it is invisible or invalid and that can be very limiting and this is where you can help.

Giving and receiving feedback is an important part of communication, be it at home, at work or anywhere else.  How it is communicated is as important and here are some of my Life Coaching tools that you may find valuable.

Six Tools for GIVING feedback:

  1. Equals: speak to each other as equals, on the same level, as partners. You both want a “win-win” situation.
  2. Timing: let people know ahead of time and allocate proper time.  Have all your info ready and resources available.  Do not rush.
  3. Behaviours: who is an Extravert and who is an Introvert?  We don’t all react in the same way. You need to adjust your tone, your voice, your body language, your words to every character type.  Know your character types.
  4. Space: give them space to listen, digest, think, speak and ask any questions they may have.
  5. Curious: ask them what they want, what they need for improvement, how do they see it, “what if?” All this makes brainstorming together easier and strengthens partnership.
  6. Praise: we all like to feel valued and appreciated.

 Six Tools for RECEIVING feedback:

  1. Listen: do not interrupt and listen to everything being said. If you are thinking of what to answer back, you are not listening.
  2. Notes: take notes for clarity and circle keywords as reference.
  3. Patience: be patient, remain calm, breathe.
  4. Notice Your Body: what message is your body language giving?  How are you sitting? Are your arms crossed? How does your face feel? Your heart beat?
  5. Ask Questions: this helps you pin down specifics.
  6. Acknowledge: it does not mean you agree with everything that was said, but that you are recognising that the person has taken the time for you and simply thank them.

So with your next feedback, give it and take it as a gift. What will you do with that gift?

“ We need people who will give us feedback. That’s how we improve.” Bill Gates

How to Feel Empowered in an Argument

2014. 11. 30.
Anna Jankovich
Anna Jankovich
Coaching Transitions
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“How to keep calm in an argument is one of those lessons in life we should have been taught in school,” a client of mine recently said, as he struggled with a colleague at work.  Helas, most of us find out the hard way by actually not keeping calm and letting the argument spiral downwards leading to a negative outcome.


His remark struck an instant cord with me, as I have been one of these emotional, lashing-out types, which I have blamed on my Russian blood and my French impatience (need to blame it on something!).  When I flared up,  I was convinced of what I was saying and the louder I got, the more I thought my message would be stronger.  Then a few years ago, at the same time I was discovering Life Coaching, I was on the receiving end and being lashed out at.  I was struck by the nastiness of it and actually felt empathy for that person.  I began seeing an argument from another angle.

Arguments can happen anywhere; work, home, families, taxis, shops, airports, restaurants and in any language.  Arguments don’t work; they are destructive, negative, exhausting, emotional, unresolved, hurtful and SUCH A WASTE OF TIME!

Take a moment and think back at an argument you had and remember that feeling. Step into it – what was your body language? How did you sound? What emotions were stirring?

Life Coaching has helped many of us tremendously in the last years to look at an argument from a different angle. Instead of the familiar “emotional, lashing out perspective,” I now automatically choose the “calm perspective.”  On the rare occasion I feel a heated discussion rising, I am immediately aware of my own being and I know how I want to be.

Here are 10 Tools to Help Keep You Calm 

  1. Breathing: this gives you a few seconds to be calm, listen and gather your thoughts.
  2. Listening: if you are thinking what is the next thing you want to say, then you are not listening.
  3. Hearing: Hear your own words and listen consciously to what you are saying.
  4. Never Shout: when shouting you lose control and it is hard to think clearly.
  5. Body Language: stay open like your mind, sit/stand grounded, look at the person in the eyes, avoid crossed arms, frowning, pointing, keep your focus on them                                                                                                                             (TIP: if looking in the eyes is difficult for you, look in between the other person’s eyes…it looks as though you are staring right at them, but you are not!)
  6. Avoid Scolding: insults are the ultimate tool of ignorance!
  7. Space: hold that space to let the other “get it all out.”
  8. Drop Your Ego: forget your ego and aim for a “win-win” situation, which could be compromise
  9. Your Captain (read more what is your inner authority telling you?
  10. Permission: ask permission to not be interrupted while you speak


Two More Things to Remember:

  • Don’t use a present argument to list all the misconducts from the past, do you want to be dragged back in the past?
  • Lashing out is a way of someone expressing how they really feel and shows a total lack of self-control. By staying calm, YOU empower yourself.

Who do you want to be in your next argument?

Think Outside the Box

2014. 11. 23.

Yesterday I was invited to speak on “Living and Thinking Out of the Box”, one of the foundations of Life Coaching.  It is fair to say that most of us have a box or boxes that we choose to live in, retreat in, create in. It can vary from a house space, to an office space, to a mental space.

In Life Coaching, we use a lot of visualisation.  I asked all the participants to take a moment and to visualise their box and to describe a feeling, in one word. Mixed reactions; “safe, happy, familiar, prison, mine, limiting, boring, peaceful, predictable, grounding, suffocating.” I then asked to describe the feeling of stepping out of the comfort zone and the reactions were also mixed; “freedom, risk, uncomfortable, adventure, inexperience, uncertainty, fear, anxiety, scary, butterflies in stomach, unknown.”


Leaving one’s comfort zone is not always easy and for some it simply is daunting and a huge challenge. Others, may not even be aware they are in a box. How many colleagues do you know who seem stagnate or stuck and have difficulties moving forward at work? How can you encourage them? Sometimes that is simply what they need, encouragement, another foundation in Life Coaching.

Five Tips to Empower Your Colleagues:

Curiosity: visualisation is a great tool to understand emotions and thoughts, become curious about their box and listen to their reactions.

Transparency: by sharing with them the big picture and goals, you provide encouragement and energy for them to take the first steps out.

Practice Risk: instead of them focusing on the outcomes, highlight their awareness of working in THIS moment, now.

Creativity: allow your colleagues to be creative and find new ways of solving problems. This will give them a sense of ownership, confidence and they will feel value.

Authenticity: set the example by doing it, not just saying it. Be yourself.

Ask yourself,  what is it to be encouraging?





Being Authentic Through a Video

2014. 11. 15.
Anna Jankovich
Anna Jankovich
Coaching Transitions
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So after two months in the process, three retakes in different locations, two different crews, my video is finally done, what an achievement!  It is just over one minute and the idea is that viewers can see who I am, what I look like and how I sound.  Either you will like it and feel a connection towards me or you won’t.  In Coaching, a connection with a Life Coach is vital.

This video took under three hours to film and the amount of mistakes I made, took probably two hours (or it seemed like it!).  I forgot my lines, my words, my thoughts, I froze, I laughed, I was nervous and then I was simply tired.

Although the video came out well at the end, I decided to show my authentic self and add another 50 sec video about my Bloopers (mistakes I made). What you will see is the authentic me.

No one is perfect, we all try our best, we learn from our successes and failures, and we keep going.  Humour is a value of mine and now, I want to honour it fully. It is important to be able to laugh, but it is even more important to be able to laugh at yourself!

Do you enjoy laughing at yourself?

First the actual video….

….and now my Bloopers!




Do You Value Solitude?

2014. 11. 09.
Anna Jankovich
Anna Jankovich
Coaching Transitions
0 comment(s)

Here I am sitting in my modest bedroom in what previously used to be a monk’s cell, in a seventeenth century Carmelite Monastery, in Western Hungary.  For once I am not coaching but moderating a retreat and have a couple of hours to rest before dinner.  It is quiet, the room is small, there is no phone, TV or Internet and I take a pen and paper and begin drafting this blog.

Solitude seems to be a recurring theme for me in the last 24 hours, as is awareness. Last night, I found myself alone in a part of a terminal, in the UK, after a 6 hour delay, boarding at midnight.  As frustrating as the delay was, I somehow enjoyed the silence and being alone.  My 1 hour airport WiFi was up and instead of re-registering, I opted for finishing some thoughts, preparing the retreat, reflecting on the week, reading some coaching material and enjoying my own company.  On the plane, I disappeared into a Chopin world and woke up in Budapest.  At 3.00am, I walked towards my car and drove off, no one in sight.  Budapest was quiet, empty and beautiful.  I felt totally alone as I snaked around the city streets.  It was such a nice sensation that I rolled down my window and just soaked this feeling in. Two hours later, I had to wake, again in silence and solitude.

I recognised that being alone is a value that my husband and I share.  We are socially quite active, another common value, but solitude is important to us and we wish that our children learn to appreciate that, as well.  At home, we encourage the limited use of technology and keep the living room and bedrooms device free.  We want our children to continue being creative with their hands and minds, to continue making conversations, to continue expressing their emotions in person and be comfortable with solitude and embrace it, not escape it towards technology, which they work with everyday at school.  Technology is taking over lives and more and more people rather text than speak, type an emotion rather than express it physically, use diminutives rather than sentences and chat rather than talk.  There is also fear in being alone for many people, and technology makes good company.

How do you value solitude?  Is it a challenge for you to be alone and what do you do when you are alone?  Notice how many hours a week you choose to use social media over solitude? What is your perspective on that?

Sherry Turkle presents a very good TED talk precisely on this topic titled “Connected but Alone”, well worth the watch!  In Coaching, we often look at values and which values clients honour. Need to reconnect with yours? Contact me at